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Offers New Products & Bridges Silos
By using Cyber Group Ignite and Salesforce Field Service Lightning
We had a great experience working with the Cyber Group Ignite team delivering on a Field Service Lightning implementation with complex integrations.
- Director of Operations, Mantis Bluefin Division
About Bluefin, a Mantis Innovation Division
Since 2005, Bluefin has been a leading technology-driven facility management solution provider with a collaborative, consultative approach and leading-edge software solutions. Bluefin is a division of Mantis Innovation Group.
Problem Summary
A new HVAC product offering required a way to support field service appointment assignments for contractors
An important custom application was not able to connect sales process information as required
Work order management was manual and required a swivel chair approach to numerous systems
Solution Delivered
Implement Field Service Lightning for Work Order Management within Salesforce
Connect customers and field agents to timely information by integrating Salesforce with "Perform by Mantis" (a custom application)
Consolidate business processes and train internal users on Salesforce and Ignite platforms
Contact our Sales team to learn how you can leverage Ignite in your project
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